Vendor Status Monitoring for SaaS Companies
Reduce support tickets during vendor outages and protect your customer experience. Is That Down helps SaaS teams monitor third-party dependencies before they become customer-facing problems.
Your SaaS product is only as reliable as the services it depends on. You can write flawless code, run a world-class infrastructure, and still have customers see errors because Stripe is having a bad day or Twilio is dropping messages. When that happens, your customers do not check your vendor's status page. They open a support ticket with you.
Is That Down monitors the real-time status of 30+ vendors so your team knows about outages before your customers do. That head start is the difference between proactive communication and reactive damage control.
The Hidden Cost of Vendor Downtime
Every SaaS product has a dependency chain. Payments go through Stripe or Braintree. Emails send through SendGrid or Postmark. Authentication tokens verify through Auth0 or Firebase. Files store in AWS S3 or Cloudflare R2. When any link in that chain breaks, the failure surfaces in your product and your customers blame you.
The cost is not just technical. It is support tickets from confused customers. It is churn from users who assume your product is unreliable. It is engineering hours spent investigating a problem that was never in your codebase.
A single Stripe outage can generate dozens or even hundreds of support tickets in under an hour. If your support team does not know the root cause is external, they spend valuable time troubleshooting an issue they cannot fix.
How Is That Down Protects Your Customer Experience
Detect vendor issues early - Is That Down continuously monitors the status of your critical vendors. The moment a service reports degradation or an outage, our system picks it up and logs it.
Alert your team immediately - Slack and email notifications reach your engineering and support teams at the same time. Everyone knows what is happening before the first support ticket arrives.
Communicate proactively - With early warning, your support team can post a banner on your app, send a status update to customers, or prepare canned responses. Proactive communication reduces ticket volume dramatically.
Track the full timeline - Incident history gives you a complete record of when the vendor issue started, when it was resolved, and how long it lasted. This data feeds into your own post-incident reviews and customer communications.
Key Capabilities for SaaS Teams
Monitor Your Entire Vendor Stack
Track 30+ vendors out of the box, including Stripe, AWS, Twilio, SendGrid, Auth0, Vercel, Cloudflare, and many more. The Pro plan lets you build a custom watchlist of 200+ services tailored to your exact dependency chain.
Instant Team Alerts
Get Slack and email notifications the moment a vendor status changes. Route alerts to your engineering channel, your support channel, or both. Your team finds out about vendor issues in seconds, not after the fifth support ticket.
Incident History for Transparency
Access a full log of vendor incidents over time. Use this data to update your own status page, write honest post-mortems, and show customers that you take reliability seriously even when the issue is upstream.
Reduce Support Ticket Volume
When your support team knows a vendor is down before tickets start flowing in, they can post proactive updates and prepare templated responses. Teams using vendor monitoring report significantly fewer "is this broken?" tickets during outages.
Protecting Your Status Page Credibility
Your customers check your status page when something feels wrong. If your page says "All Systems Operational" while Stripe is down and payments are failing, you lose credibility. If your page says "Third-Party Payment Issue - Monitoring" within minutes of the outage starting, you build trust.
Is That Down gives you the early warning you need to keep your status page accurate. When you know about vendor issues in real time, you can update your own status page before customers start asking questions.
Create a runbook for each critical vendor dependency. When Is That Down alerts you that Stripe is degraded, your team already knows to update the status page, enable the payment retry queue, and notify affected customers. Preparation turns a crisis into a process.
Third-Party Dependency Risk Is a Product Problem
As a SaaS company, you have chosen to build on top of other services rather than reinventing everything from scratch. That is the right call. But it means you have accepted a certain amount of risk that is outside your direct control.
Managing that risk starts with visibility. You cannot mitigate what you cannot see. If you do not know that SendGrid is having delivery issues, you cannot switch to your backup email provider. If you do not know that AWS us-east-1 is degraded, you cannot failover to another region.
Is That Down gives you that visibility in a single dashboard. No more checking five different status pages during an incident. No more relying on Twitter to find out if a vendor is down. One dashboard, real-time updates, instant alerts.
What It Costs to Ignore Vendor Status
Consider what happens during a vendor outage without monitoring in place. A customer reports that payments are failing. A support agent investigates. An engineer gets pulled in. They check your logs, find no errors in your code, and eventually think to check the vendor's status page. By then, thirty minutes have passed and twenty tickets have piled up.
Now consider the alternative. Is That Down alerts your Slack channel that Stripe is experiencing degraded performance. Your support team posts a banner within two minutes. Your engineering team confirms the issue is external and monitors for resolution. Ticket volume stays low because customers see the proactive update. Total disruption to your team: minimal.
The free tier monitors 30+ vendors with real-time status checks, giving you immediate visibility into your most common dependencies. The Pro plan at $9/month adds alerts, incident history, uptime reports, and a custom watchlist of 200+ services for teams that need complete coverage.
Know about vendor outages before your customers do
Monitor 30+ vendors for free. Get alerts, incident history, and a custom watchlist with the Pro plan at $9/month.