Vendor Status Monitoring for Agencies
Monitor the platforms your clients depend on. Is That Down helps agencies track Shopify, Squarespace, WordPress, and 30+ vendor statuses so you can alert clients before they alert you.
When you manage websites and digital products for clients, you are the first person they call when something breaks. It does not matter whether the problem is in code you wrote or a platform you did not build. If their Shopify store is down, if their Squarespace site is not loading, if their payment processor is rejecting transactions, your phone rings.
Is That Down monitors the real-time status of 30+ vendors and platforms, giving you a head start on every outage. Instead of learning about problems from a frustrated client, you learn about them from an alert in your Slack channel, and you can reach out to your client before they even notice.
The Agency Reputation Problem
Your clients hired you because they trust you to keep things running. That trust erodes quickly when they discover their website has been down for an hour and you had no idea. It does not matter that the outage was caused by Shopify, Cloudflare, or Vercel. From your client's perspective, you should have known.
The reality is that no agency can manually monitor every platform for every client. You might manage ten clients across five different platforms. Checking status pages for all of them throughout the day is not practical, and it certainly is not a good use of your team's time.
Agencies that proactively notify clients about platform outages consistently rank higher in client satisfaction surveys. Being the first to communicate a problem, even one you did not cause, demonstrates competence and builds trust that lasts beyond the retainer.
How Is That Down Works for Agencies
Build your watchlist - Add every platform your clients depend on. Shopify, Squarespace, WordPress.com, Wix, Vercel, Netlify, Cloudflare, Stripe, and dozens more. The free tier covers 30+ vendors. The Pro plan expands your watchlist to 200+ services.
Get alerted instantly - When a platform reports degradation or a full outage, you receive a Slack message or email within minutes. Your team knows about the problem before any client reaches out.
Communicate proactively - Send a quick message to affected clients: "We noticed Shopify is experiencing issues right now. We are monitoring the situation and will update you when it is resolved." That single message transforms the client experience.
Document and report - Incident history in Is That Down gives you a record of every platform outage, including duration and severity. Include this data in your monthly client reports to demonstrate the value of your monitoring.
Key Capabilities for Agencies
Multi-Platform Coverage
Monitor the full range of platforms your clients use. From e-commerce platforms like Shopify and BigCommerce to hosting providers like Vercel and Netlify, to payment processors like Stripe and PayPal. One dashboard covers your entire client roster.
Slack and Email Alerts
Route alerts to your team's Slack channel or individual email addresses. When Squarespace goes down, your project managers know immediately and can reach out to affected clients without waiting for an engineer to notice.
Incident History
Keep a running record of every vendor outage. When a client asks "has Shopify been having problems lately?", you can pull up actual data instead of relying on memory. This record is also valuable during quarterly business reviews.
Custom Watchlist
Not every agency needs to monitor the same vendors. The Pro plan lets you build a custom watchlist of 200+ services, so you only track the platforms that matter to your specific client base. Add or remove vendors as your client roster changes.
Managing Multiple Clients Across Multiple Platforms
The typical agency manages a diverse set of clients. One client runs on Shopify. Another uses Squarespace. A third has a custom app deployed on Vercel with Stripe payments and Twilio for SMS. Each of those clients depends on a different set of vendors, and each vendor has its own status page in a different format in a different location.
Without centralized monitoring, your team would need to bookmark and check a dozen different status pages throughout the day. That is not scalable. Is That Down consolidates all of that into a single dashboard with a single alert stream. One place to check, one set of notifications, complete coverage.
Map each client to their platform dependencies in your project management tool. When Is That Down alerts you that Shopify is degraded, you can immediately look up which clients are affected and prioritize your outreach. This turns a reactive scramble into a calm, organized process.
Being Proactive Changes the Client Relationship
There is a meaningful difference between these two conversations:
Reactive: "Hey, my website has been down for an hour. Why didn't you tell me?"
Proactive: "We noticed Shopify is having issues that might affect your store. We are monitoring it and will let you know when it is resolved."
The first conversation damages trust. The second builds it. The only difference is timing, and timing depends entirely on whether you knew about the outage when it started.
Is That Down gives you that timing advantage. For every platform your clients rely on, you will know about outages in minutes rather than hours. That head start is what separates agencies that clients tolerate from agencies that clients recommend.
Get Started Today
The free tier monitors 30+ vendors with real-time status checks. That is enough to cover the most common platforms your clients use, including Shopify, Squarespace, Cloudflare, Stripe, and AWS. When your client roster grows and you need alerts, incident history, and a custom watchlist of 200+ services, the Pro plan is just $9/month.
Monitor every platform your clients depend on
Free for 30+ vendors. Add Slack alerts, incident history, and a custom watchlist of 200+ services for $9/month.